Privacy Policy

Transformative Touch 3 (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

1. Information We Collect

We may collect personal information that is necessary to deliver our services, including:

1.1 Personal Information

  • Name, address, phone number, email

  • Date of birth

  • Emergency contact details

  • Billing or payment information

1.2 Sensitive Information

  • Health or medical information

  • Disability-related support needs

  • Behavioural or risk information

  • Cultural, language, or communication preferences

1.3 Website & Digital Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Basic analytics data

This information helps us improve our services and website experience.

2. How We Collect Information

We may collect information directly from you, from an authorised representative, or from third parties such as:

  • NDIS plan managers

  • Support coordinators

  • Health professionals

  • Government agencies (where legally permitted)

We only collect information necessary for providing safe, effective services.

3. How We Use Your Information

Your information may be used to:

  • Provide NDIS-related supports and services

  • Communicate with you and your nominated contacts

  • Develop personalised support plans

  • Manage bookings, rosters, and service delivery

  • Comply with legal and regulatory requirements

  • Improve our website, services, and customer experience

We do not sell or rent personal information to third parties.

4. Disclosure of Information

We may disclose your information to:

  • Your support coordinator or plan manager

  • Other health or allied professionals (with consent)

  • Emergency services if necessary to protect you or others

  • NDIS Quality and Safeguards Commission, NDIA, or government agencies when legally required

  • Our staff or contractors who require information to perform their job safely

All disclosures follow the Australian Privacy Principles.

5. Data Storage & Security

We take reasonable steps to protect your data from loss, misuse, unauthorised access, modification, or disclosure.

Security measures include:

  • Secure digital record-keeping

  • Encrypted systems

  • Access controls and staff training

  • Confidentiality agreements

If a data breach occurs, we follow the Notifiable Data Breaches Scheme.

6. Accessing & Correcting Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if information is inaccurate or outdated

To request access or a correction, contact us using the details below.

7. Consent

By engaging our services or visiting our website, you agree to the practices described in this Privacy Policy.
You may withdraw consent at any time, but this may affect our ability to provide services.

8. Website Cookies & Analytics

Our website may use cookies and analytics tools to improve functionality and user experience.
You can disable cookies through your browser settings.

9. Complaints About Privacy

If you have concerns about how your information has been handled, you can contact us.
We aim to resolve all complaints quickly and respectfully.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Contact Us

Transformative Touch 3
Phone: 0449 122 375 / 0413 027 603 / 0451 362 788
Email: tt3@transformativetouch3.com